Samsung Galaxy S21 Ultra 5G 256GB - Unlocked
$491.59$952.94
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Returns Policy
Our return policy lasts 30 days and starts from the date of receipt by you. The product will be eligible for return and refund when received by us in the same condition as issued and unused. All accessories issued with the product including any free add-on products must also be returned in the same condition.Where there is only 4 days left of said period you will have 5 working days to return the unit/s to us once we have been notified. Units will not be liable for return outside of this period. Where a product has been either damaged or has software encryption it will not be eligible.
Please do not send your purchase back to the manufacturer.
To return an item, please email customer service at support@resios.co to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
FR Returns Dept
4 Rue des Potiers
Toulouse Occitanie France
31000Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we will not cover any lost or damaged device costs the customer will incur and is liable for these costs.
- 12 Month Warranty
Starting from the time of your order: If you have any quality issues with the products you purchased, you can contact our lovely after-sales team: support@resios.co. The after-sales team will contact you and handle it according to the situation of the products you purchased.
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If you place your order before 12 pm (GMT) Monday to Thursday, we will dispatch your order the same day via Chronopost.
Orders placed after 12 pm (GMT) on Friday or at the weekend will be dispatched the following working day via Chronopost.
Once your order has been dispatched from our distribution center, you will receive a dispatch confirmation email with a link to your Royal Mail tracking number which you can track here. It may take up to 24 hours for the tracking link to become active. If you do not see our email in your primary inbox, we recommend that you check your spam/junk folders.
If you do not receive a tracking number link, please contact us at support@resios.co.
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Free shipping by Chronopost
- Within France: 2-5 days;
- Outside France: 3-8 days.
